How to submit new problems

Here is the procedure for submitting new problems.

Procedure

1. Select the Helpdesk tab at the top.
2. Click the Submit new problem link.
3. Enter a description for the Location (eg. PC nearest the door in class A).
4. Enter your Phone number if applicable.
5. Select a Category (if you're not sure, choose Other).
6. Give a meaningful Title (eg. Printer down).
7. Enter a full Description of the problem.
8. Click Save.

Your problem will be allocated to a helpdesk representative who will help resolve your problem as soon as possible.